LED Light Therapy Mask Only
Warranty:
Your LED Light Therapy Mask is covered by a 12-month warranty from the date of purchase, giving you peace of mind with your order.
Please note: this warranty applies only to our official brand, the Social Skin 3-in-1 Face Mask by Selfcare Social. We are not affiliated in any way with the SLF LED Mask or its products.
What’s Covered:
This warranty covers any faults, errors or defects resulting from manufacturing issues.
What’s Not Covered By Warranty:
- Damage caused by misuse, such as dropping the device, bending the arms beyond their normal range or storing it incorrectly.
- Cosmetic wear and tear, such as small marks, scratches or chips that do not affect how the mask functions.
- Damage caused by using incorrect chargers or power sources, including laptop USB ports, fast chargers or non-approved adapters.
- Any tampering or unauthorised repairs.
- Damage resulting from not following the user instructions.
How to Make a Claim:
If you believe your mask is faulty within 12 months of purchase, please stop using it immediately and email us at info@selfcaresocialau.com with:
- A description of the issue
- A video or image showing the fault
- Proof of purchase
Once received, we will guide you through the return process. The item must be sent back with all original packaging and parts.
What Happens Next:
When your return arrives, our team will assess the item. If the fault is confirmed, we’ll send out a replacement at no extra cost.
Important Notes:
- All returns for LED Masks must be sent by post. In-person returns are not accepted.
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The warranty is void if the product shows signs of wear and tear from improper use, poor care, unauthorised alterations or servicing.
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The 12-month warranty period begins from the date of purchase.
Returns:
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Faulty Products: As stated in our warranty policy above - If your LED Mask is faulty and covered under our warranty, you’ll need to return it to us for assessment. Once it has been assessed by our team and If the product is found to be defective and still covered under our 12-month warranty, we will send you a replacement device.
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Due to health and hygiene reasons, we cannot accept change of mind returns or orders that have been opened, worn or used. These masks come into direct contact with the skin, so to comply with hygiene and infection control standards, and to protect all customers, we cannot accept returns on any LED Masks that have been opened or used. We prioritise your health and the integrity of our products. Please note that by making a purchase, you agree to these terms as outlined in our policy.
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