Returns Policy

LED Light Therapy Mask Returns

a) Due to health and hygiene reasons, we do not offer exchanges or returns for change of mind on any of our products.

b) If the product is faulty or covered under warranty, you will need to send it back to us (at your own cost) to be assessed by our team. If deemed faulty, you will be refunded for the cost of the return and sent a new product.

Our LED Light Therapy Mask Warranty

Our LED Light Therapy Mask comes with a 6 Month Warranty for your peace of mind.

a) What is a defect? Our 6 Month Warranty applies to any fault, error, or defect in the products (Defect).

b) What do you need to do to claim the 6 Month Warranty? If within 6 months after the purchase of the product, you believe you have a product with a Defect, you must cease using the product and contact us in writing along with a photo and description of the Defect. If we ask you to, you must return the defective product to us, together with all packaging, parts, accessories, documentation, and proof of purchase to the contact details set out below.

When you return a product as part of a Defect claim, you will need to cover any associated costs of returning the product to us. If we find the product is defective and still covered by our 6 Month Warranty, we will re-issue a replacement and refund your return shipping.

Selfcare Social will only accept returns via postage and cannot accept returns via drop-offs at the company address.

What will we do if you make a successful claim under our 6 Month Warranty? We will, at our own cost:

a) Replace the product

b) If we are unable to replace the product, we will offer you either a credit, refund, or compensation as applicable to the Defect.