Returns & Warranty Policy

LED Light Therapy Mask Warranty & Returns

Warranty:
12-Month Coverage - Your LED Light Therapy Mask is covered by a 12-month warranty from the date of purchase, giving you peace of mind with your order.

What’s Covered:
This warranty includes any faults, errors or defects resulting from manufacturing issues.

How to Make a Claim:
If you believe your mask is faulty within 12 months of purchase, please stop using it immediately and email us at info@selfcaresocialau.com with:

• A description of the issue

• A short video or image showing the fault

• Proof of purchase

Once received, we’ll guide you through the return process. The item must be sent back with all original packaging and parts.

What Happens Next:
When your return arrives, our team will assess the item. If the fault is confirmed, we’ll send out a replacement at no extra cost.

Important Notes:

• All returns for LED Masks must be sent by post. In-person returns are not accepted.
• The warranty is void if the product shows signs of wear and tear from improper use, poor care, unauthorised alterations or servicing.
• The 12-month warranty period begins from the date of purchase.

Returns:

• Health & Hygiene: We cannot accommodate change of mind returns on our LED Light Therapy Masks. These masks come into contact with your skin and to ensure we comply with strict infection control standards and to protect all customers, we cannot accept returns on any LED Masks that have been opened or used. We prioritise your health and the integrity of our products. Please note that by making a purchase, you agree to these terms as outlined in our policy.
  
  
• Faulty Products: As stated in our warranty policy above - If your LED Mask is faulty and covered under our warranty, you’ll need to return it to us for assessment. If the product is found to be defective and still covered under our 12-month warranty, we will send you a replacement.

General Returns & Refunds Policy

(All products except the LED Light Therapy Mask)

30-Day Return Policy
We accept returns on items that are unopened and unused, as long as they’re still in their original condition. You have 30 days from the date of delivery to request a return.

Return Process: To start a return, email us at info@selfcaresocialau.com. If your return is approved, we’ll send through instructions on how to send it back. Please note that returns sent without contacting us first won’t be accepted.

Store Credit: Once we receive and inspect your return, we’ll issue store credit if everything checks out. This can be used towards any future purchase.

Exchanges: You can request an exchange within 30 days if the item is unused and in its original packaging.

Non-Returnable Items:
We’re unable to accept returns on the following:

• Perishable goods

• Custom-made products

• Sale items (all discounted purchases during sales events are final)

• Gift cards

Additional Policies

Restocking Fee:

• A 10% restocking fee applies to all returned items unless the return is due to an error on our part (for example, receiving the wrong item or a manufacturing fault).

Order Cancellation Policy:

• If you need to cancel your order before it has been shipped, a 5% administrative fee will apply.

If you have any questions or need further information, feel free to contact us at info@selfcaresocialau.com