a) Due to health and hygiene reasons, we do not exchange or return for change of mind for any of our products.
b) If the product is faulty or covered under warranty, you will need to send back to us (at your own cost) to be assessed by our team, if deemed faulty you will be refunded for the cost of the return and sent a new product.
Our LED Light Therapy Mask we warrant to you that the product we supply to you will be free from defects for 6 months (6 Month Warranty).
a) What is a defect? Our 6 Month Warranty applies to any fault, error or defects in the products (Defect).
b) What do you need to do to claim the 6 Month Warranty? If within 6 months after the delivery of the product, you believe you have a product the subject of a Defect you must cease using the product and contact us in writing along with a photo and description of the Defect. If we ask you to, you must return to us the defective product, together with all packaging, parts, accessories, documentation and proof of purchase to the contact details set out below.
Where you return a product as part of Defect claim you will need to cover any associated costs of you returning the products to us and where we find the product is defected and still covered by our 6 Month Warranty, we will re issue a replacement.
Selfcare Social will only accept returns via postage and cannot accept returns via drop offs at the company address.
a) What will we do if you make a successful claim under our 6 Month Warranty? We will, at our own cost:
(1) replace the product
(2) if we are unable to replace the product, we will offer you either a credit, refund or compensation as applicable to the Defect.