Returns & Warranty Policy

At Selfcare Social, your satisfaction is our priority. Below is our policy covering returns and warranties for our products.

LED Light Therapy Mask Returns & Warranty

Returns:

• Health & Hygiene: We cannot accommodate change of mind returns on our LED Light Therapy Masks due to strict infection control protocols for the protection of our customers. This policy is essential to ensure that all products remain hygienic and uncontaminated. We understand this may be inconvenient, but we prioritise your health and the integrity of our products.
  
  
• Faulty Products: If your LED Mask is faulty and covered under our warranty, you’ll need to return it to us for assessment. When you return a product as part of a defect claim, we will provide you with a return shipping label. If the product is found to be defective and still covered by our 12-month warranty, we will send you a replacement.

Warranty Policy:

• 12-Month Warranty: Our LED Light Therapy Mask comes with a 12-month warranty from the date of purchase, offering peace of mind with your purchase.
  • What is Covered? The warranty covers any faults, errors, or defects in the mask due to manufacturing issues.
  • How to Claim: If you believe your product has a defect within 12 months of purchase, stop using it immediately. Contact us at info@selfcaresocialau.com with a video and description of the issue. We’ll ask you to return the product with all original packaging, parts, and proof of purchase.
  • Our Response: If the product is found to be defective, we will replace it at no cost to you. We aim to resolve issues quickly and hassle-free.

Important Notes:

• All returns for LED Masks must be processed via postage; in-person returns are not accepted.
• The warranty is void if the product shows signs of wear and tear from improper use, care, alterations and servicing by unauthorised persons.
• The 12-month warranty begins on the date of purchase.

General Returns & Refunds Policy

(All other products except the LED Light Therapy Mask)

30-Day Return Policy:

• Eligibility: You have 30 days after receiving your item to request a return. Items must be unused/unworn, in original condition, with tags, and in the original packaging. Proof of purchase is required.
• Return Process: To initiate a return, contact us at info@selfcaresocialau.com. If your return is accepted, we’ll provide a return shipping label and instructions. Items sent back without a return request will not be accepted.
• Store Credit: Upon receiving and inspecting your return, if approved, you’ll be issued store credit for the value of the returned item, which can be used toward future purchases.
• Exchanges: You may exchange items within 30 days if they are unused and in original packaging. Exchanges are processed for store credit, which can be used towards your next purchase.

Please note that certain items are non-returnable, including:

• Perishable goods
• Custom-made products
• Sale items (all discounted items are final sale during sales events)
• Gift cards

Additional Policies

Restocking Fee:

• A 10% restocking fee applies to all returned items, unless the return is due to a mistake on our part (e.g., wrong item sent, defective product).

Order Cancellation Policy:

• If you need to cancel your order before it has been shipped a 5% administrative fee will be applied to cancellations. Once shipped, orders cannot be canceled due to health and hygiene reasons.

For any questions or additional information, feel free to contact us at info@selfcaresocialau.com.