Privacy Policy
Privacy Policy
Effective Date: 01/01/2020
This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from www.selfcaresocialau.com (the “Site”).
Personal Information We Collect
When you visit the Site, we automatically collect certain information about your device, including details about your web browser, IP address, time zone, and some of the cookies installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products you view, the websites or search terms that referred you to the Site, and how you interact with the Site. This automatically collected data is referred to as Device Information. Our ABN 36404575660 is also registered as part of our compliance efforts.
We collect Device Information using technologies such as cookies, log files, web beacons, tags, pixels, and similar tracking technologies.
These technologies collect information including:
- IP address
- Browser type and version
- Device type and operating system
- Internet service provider
- Referring and exit pages
- Date and time stamps
- Pages viewed
- Time spent on pages
- Clicks, scrolling and interactions with the Site
- Session information
- Other diagnostic and technical information about your visit
When you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including:
- Name
- Billing address
- Shipping address
- Email address
- Phone number
- Payment information (such as credit card or other payment details, which are processed securely through our payment providers)
This information is referred to as Order Information.
When we refer to Personal Information in this Privacy Policy, we mean both Device Information and Order Information.
How We Use Your Personal Information
We use the Order Information we collect to:
- Process and fulfil your orders
- Process payments
- Arrange shipping and delivery
- Provide invoices and order confirmations
- Communicate with you regarding your order
- Respond to enquiries and customer service requests
- Screen orders for potential risk or fraud
- Comply with legal obligations
- Send marketing communications where you have chosen to receive them
We use Device Information to:
- Help detect and prevent fraud, unauthorised transactions and security threats
- Verify website sessions and review website activity where reasonably necessary to protect our business, customers and systems
- Investigate suspicious behaviour, disputed transactions or misuse of the Site
- Improve the performance, security and functionality of our website
- Analyse how visitors browse and interact with the Site
- Measure the effectiveness of advertising and marketing campaigns
- Diagnose technical issues and maintain our website
Website sessions and related technical data may be reviewed where necessary to verify legitimate website activity, investigate fraudulent or abusive behaviour, resolve disputes, improve website performance, and protect both our customers and our business.
Cookies and Tracking Technologies
We use cookies and similar technologies to operate our website, remember your preferences, improve your browsing experience, analyse website traffic, measure marketing performance and help protect against fraudulent activity.
Most web browsers automatically accept cookies. You can choose to disable cookies through your browser settings, however doing so may affect the functionality of the Site.
Data Security
We take reasonable precautions and implement industry-standard security measures designed to protect your Personal Information from unauthorised access, misuse, disclosure, alteration or destruction.
These measures include secure servers, encryption where appropriate, firewalls, restricted access controls and secure payment processing through trusted third-party providers.
While we take reasonable steps to safeguard your information, no method of transmission over the Internet or electronic storage is completely secure and we cannot guarantee absolute security.
Sharing Your Personal Information
We share your Personal Information with trusted third parties where necessary to operate our business and provide our services.
These may include:
- Shopify, which powers our online store
- Payment processors
- Shipping and logistics providers
- Fraud prevention and security providers
- Analytics providers, such as Google Analytics
- Marketing and advertising partners
These service providers only receive the information necessary to perform their services and are required to handle your information appropriately.
We may also disclose your Personal Information where required by law, court order, subpoena or other lawful request, or where reasonably necessary to protect our legal rights, property, customers or business.
Behavioural Advertising
We may use your Personal Information to provide advertisements or marketing communications that we believe may be relevant to you.
This may include advertising through services such as Google, Meta (Facebook and Instagram) and other advertising platforms.
You can opt out of personalised advertising through the relevant advertising platform settings or by using available industry opt-out tools.
Do Not Track
Please note that we do not change our data collection and use practices when we receive a Do Not Track signal from your browser.
Your Rights
Depending on where you live, you may have rights regarding your Personal Information, including the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information where applicable
- Object to certain processing activities
- Request a copy of your personal information
To exercise these rights, please contact us using the details below.
International Transfers
Your Personal Information may be transferred to, stored or processed in countries outside Australia, including where our service providers operate internationally. We take reasonable steps to ensure your information receives appropriate protection.
Data Retention
We retain your Personal Information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes and enforce our agreements.
If you request deletion of your information, we will comply where legally permitted. We may retain certain information where required by law or for legitimate business purposes.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business practices, legal requirements or operational needs.
Any updates will be posted on this page with the revised effective date.
Contact Us
If you have any questions about this Privacy Policy or our privacy practices, or if you would like to exercise your privacy rights, please contact us:
Selfcare Social
Email: info@selfcaresocialau.com
Website: www.selfcaresocialau.com
